But did they answer my question? Um no!


----Original Message------
From: blue-orangeline@wmata.com

Subject: RE: Wednesday Blue Orange Delays JUly 30 - pm
Sent: Aug 1, 2008 3:35 PM

Dear Ms. XXXXXX:

Metro¿s Blue-Orange Line Team received your email regarding delays encountered on the Orange Line the evening of Wednesday, July 30. I apologize for your inconvenience caused by a mechanical problem with a train at our Clarendon Station, which impacted both directions. Trains shared the same track between Foggy Bottom and Clarendon.

Metro strives to restore service as quickly and safely as possible. We appreciate your patience during this service interruption.

Sincerely,
XXXXXXX
Customer Service Representative
Blue-Orange Line Team
Case number 424092

To speak to a Blue-Orange Line Customer Service Representative for Comments, Complaints, Suggestions, or Concerns, please call 301 562-4606 weekdays between the hours of 8:00 am - 5:00pm or email us at blue-orangeline @wmata.com.

Please call 202-637-7000 for trip schedules, fare information, general information and customer assistance between the hours of 6 a.m. to 10:30 p.m. Monday through Friday and 7 a.m. to 10:30 p.m. Saturday and Sunday.

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on 2008-07-30-19.01.46.000000

My original email

I would like to know why the decision was made to off- load a blue and an orange (both headed to Vienna/Franconia) at Federal Center SW, then with the doors closed on the orange one
they changed the destination from Vienna to New Carrollton (without
TELLING anyone) and sent it in that direction. The platform was packed, and was only getting worse and would be worse for the next orange train that made it through ( which was at least 15 minutes later). If I had been
able to be on that train, I could have caught my usual MARC train ( as could a bunh of other people trying to catch connections).

Thanks
Michelle XXXXXX

{ See Attached File: Attachment }

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