So I've been wanting to upgrade my kitchen countertops ever since I painted my kitchen cabinets white... about a year and a half ago.

This past summer my my recommended a place she saw featured on the Today show ( and I then did some further research). Their big selling point is they do the entire job ... install and plumbing (to do the new sink and faucet) and no demo needed - new counters fit over old!. Lowes and every other place I checked will not do demo or plumbing... they want you to find your own plumber.

So last week I set up the appointment for Saturday at 11:30am. They called back a little later and asked if we could move it to 1pm. I agreed. Saturday morning arrived and I cleaned off all my counters. 1pm arrives. No sales guy. 1:30.... 2:30... 3pm Nothing. No phone call! So I gave up. I sent them this email:

Hello --

I spoke with Lisa on Tuesday and st up an appoint for an in home consultation for Saturday November 29 at 11:30am. She then called me back a bot tlater and asked if we could change the time as that would fit better with the salesperson's schedule. I agreed. Saturday arrived and I cleaned everything off my countertops. 1pm arrived and no Granite Transformations. 1::30, then 2:30 and then 4pm. Still no Granite Transformations, not even a phone call stating there was a problem. Is this common practice for your company? I am not sure at this point that I want to work with a company with such poor customer service.

I look forward to you explantion.

Hi Michelle - I apologize for your inconvenience - this is not the way we operate. I visited with the Design Specialist and he said he had car trouble in Virginia (where he was for Thanksgiving) and he tried to call but the number he had for you was incorrect. Again I apologize, we are very customer service oriented -- I would be happy to send you a list of customer refereneces. Also I will call to reschedule if you like.

Sincerely,

Lisa