An answer to why no email alerts about Friday's Major Disruptions....(basically they blamed it on technical difficulties).


From: csvc@wmata.com <csvc@wmata.com>
Subject: RE: RAIL ANNOUNCE ORANG
To: XXXXXXX
Date: Monday, September 15, 2008, 1:00 PM

Dear Ms. XXXXXXXX:

Metro¿s Blue-Orange Line Team received your email of concern regarding not
receiving subscribed e-alerts this past Friday, 09/12, morning. I apologize for
the inconvenience of not knowing ahead of time of the delays, which caused you
not to be able to make alternate travel arrangements. Metro experienced a
temporary technical problem with the systems that provide the electronic
messages. The situation was corrected later that morning. We appreciate your
patience and thank you for riding Metro.


Sincerely,
Marjorie Strother
Customer Service Representative
Blue-Orange Line Team
Case number 432186

To speak to a Blue-Orange Line Customer Service Representative for Comments,
Complaints, Suggestions, or Concerns, please call 301 562-4606 weekdays between
the hours of 8:00 am - 5:00pm or email us at blue-orangeline @wmata.com.

Please call 202-637-7000 for trip schedules, fare information, general
information and customer assistance between the hours of 6 a.m. to 10:30 p.m.
Monday through Friday and 7 a.m. to 10:30 p.m. Saturday and Sunday.



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