O.M.G.

Last night I got my first estimate for replacing the windows in my house. I suspected that it was not going to go well when I submitted the online request for an estimate and my phone rang about 5 seconds later. But I wanted to get the process started so I when they said they could have someone at my house at 2:30, I replied that I wouldn't be home til 5:30, so they came back and said how about 6:30?

I said fine.

Got home around 5:20... ran a quick errand.. and was ready for them by 6:30.

About 15 minutes later the salesperson showed. With a huge stack of unorganized papers. We sat in my dining room. Kiss-ass talk ensued... "Cute House" , "How long have you been here".... blah blah blah. Then I noticed she had blood running down her arm!!!! Then I kept looking at it and she must have realized it , and said "Oh... I must have cut myself!" She cleaned herself up at my sink.

The we started talking about what I wanted, Why I wanted to replace the windows, and maybe I should do the doors too! I explained that the windows are original, some are cracked, some do not open, and they need to be replaced. Its my top priority. I further explained that I will do the doors at some point, but not now. Then I took her on a tour of the house. She told me she would measure and then give me the estimate... I was like Great!

She went outside and took some pictures. Brought in a big bag. Then started talking. And talking. About stuff that had nothing to do with windows. It was probabaly around 8:30 now. Then she started talking about the company. Fine. Then she started showing me pieces of windows. OK. The she started talking about doors again. I once again explained that I was NOT INTERESTED IN DOING THE DOORS! (Then she mentioned "Your garage needs lots of work" I replied Yes I know... and its on the list to do later. I am only interested in WINDOWS AT THIS TIME!!!!!) Then she started talking about security... and uttered a phrase that always boils my blood... "You are very young" Um lady ... you have no idea how old I am... yes I look young.... but I am not as young as you think!!!

She still hasn't measured. Its getting close to 9:30. I get up and mention... 10pm is my bedtime (This should indicate that I am OLD :P). She's like OK I will measure I am like great.. I need to take out the trash.

She measures... Its pushing 10:15 now.

Then she gives me the estimate. Verbally. I am like can you write it down? She writes it on the pamphlet for the doors. I get no literature about the windows. I was hoping for am estimate where the costs are somehow broken out by floor or something. Nothing. Its now 10:30. I am pushing her out the door.

She leaves. I go to bed.

This morning I find a "We appreciate your business" card (soaked by the rain), with a Windows magnet.... but still no details. (She is supposed to email it to me).

I hope this is not normal. I can not go through this 2 more times.........

Updated - After a 2nd experience getting an estimate with a 2nd company... that went much smoother, I am naming names... and writing a complaint letter to the first company -- Long Window. Avoid at all costs!!!!!!!!!!